Mercure Serpong Alam Sutera | Hotel in Serpong

| 7.9 (225 Reviews) |  5 Bathrooms  15 Guests
Tangerang Hotel | Mercure Serpong Alam Sutera

Hotel in Tangerang, Serpong

Located a 5-minute walk from Living World Mall, Mercure Serpong Alam Sutera offers a luxurious stay with an outdoor pool and a restaurant. A tennis court and free parking spaces are also available on site. Free WiFi is accessible throughout. Elegantly fitted with carpeted flooring, the air-conditioned rooms come with a flat-screen cable TV and a personal safe. An electric kettle and a free mini-bar are also provided. Private bathroom has a hairdryer, a shower and free toiletries. Mint & Pepper serves Indonesian and international specialties. Meals can also be delivered to the comfort of guests' rooms. Staff at the 24-hour reception can assist you with luggage storage and laundry requests. Other facilities include a business center and meeting rooms. Car rentals and airport transfers can also be arranged at an additional charge. Mall @Alam Sutera and Summarecon Mall Serpong are both a 15-minute drive away from Mercure Serpong Alam Sutera. Soekarno-Hatta International Airport is 1-hour driving.

Mercure Serpong Alam Sutera is located in Serpong.

This 190 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Designated Smoking Area, View, Balcony/Terrace, and several others. This is a 4 star rated property and has over 225 reviews with the average score of 7.9 . Coming to Serpong and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 190 Bedrooms Hotel if you want to learn more about this Hotala.co.nz place in Serpong. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Serpong Alam Sutera in Serpong is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Serpong Alam Sutera”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Jl. Alam Sutera Boulevard Kav. 23, Serpong, Tangerang Selatan, Serpong, 15325, Indonesia

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Breakfast in the room
  • Kids' meals
  • Fruit
  • Bar
  • Restaurant
  • Snack bar
Parking
  • Free parking
  • Accessible parking
  • Private Parking
  • Parking on site
  • Parking
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
Activities
  • Happy hour
  • Spa
  • Cycling
  • Massage
  • Spa/Wellness packages
  • Locker rooms
  • Fitness
  • Fitness center
General
  • Designated smoking area
  • Elevator
  • Facilities for disabled guests
  • Air conditioning
  • Smoke-free property
  • Safe
  • Adults only
  • Non-smoking rooms
  • Wifi in all areas
Guest Services
  • Airport shuttle (additional charge)
  • Business center
  • Ironing service
  • Express check-in/out
  • Dry cleaning
  • Daily housekeeping
  • Baggage storage
  • Concierge
  • Car rental
  • Laundry
  • Room service
  • Shared lounge/TV area
  • Valet parking
  • 24-hour front desk
  • Suit press
  • Fax/Photocopying
  • Airport shuttle
  • Meeting/Banquet facilities
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor pool (year-round)
  • Terrace
  • BBQ facilities
  • Garden
  • Outdoor pool
Security/Safety
  • 24-hour security
  • CCTV in common areas
  • Security alarm
  • Key access
  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Breakfast to-go containers
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • Thermometers for guests provided by property
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Contactless check-in/out
Spa
  • Rooftop pool
  • Beach umbrellas
  • Beach chairs/Loungers
  • Kids' pool
  • Swimming pool
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed
Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.8
Location:
8.68
Staff:
8.88
Facilities:
8
Comfort:
8.09
Cleanliness:
8.1
Firman Gunawan
Sep 7, 2025 07:00:00 AM
Review Score:   10
Indonesia
Reviewer Type: Family With Children
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Privilege Double Room
Room Type: Double
Room Size: 32 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Body soap, Bathtub or shower, Towels, Bathrobe, Private bathroom, Toilet, Slippers, Toilet paper, Toothbrush, Shampoo, Free toiletries, Shower cap, Shower

General

Smoke Alarm, Trash cans, Air conditioning, Carpeted, Key access, Safe, Key card access

Media & Technology

Telephone, Flat-screen TV, TV, Cable channels

Living Area

Desk, Sofa, Sitting area

Services

Wake-up service

Kitchen

Coffee machine, Electric kettle

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

View

City view

Accessibility

Adapted bath, Upper floors accessible by elevator, Roll-in shower, Entire unit wheelchair accessible, Accessible by elevator, Toilet with grab rails

Room Amenities

Feather pillow, Socket near the bed, Drying rack for clothing, Clothes rack

Pool and Spa

Rooftop pool, Pool with a view

Exclusive services

Free gym access
Superior Double Room
Room Type: Double
Room Size: 26 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Body soap, Bathtub or shower, Towels, Private bathroom, Toilet, Slippers, Toilet paper, Toothbrush, Shampoo, Free toiletries, Shower cap, Shower

General

Smoke Alarm, Trash cans, Air conditioning, Carpeted, Key access, Safe, Key card access, Interconnecting room(s) available

Media & Technology

Telephone, Flat-screen TV, TV, Cable channels

Living Area

Desk, Sitting area

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Feather pillow, Socket near the bed, Drying rack for clothing, Clothes rack

Pool and Spa

Rooftop pool, Pool with a view

Exclusive services

Free gym access
Superior Twin Room
Room Type: Twin
Room Size: 26 m2
2 Twin bed(s) Bed

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Body soap, Bathtub or shower, Towels, Private bathroom, Toilet, Slippers, Toilet paper, Toothbrush, Shampoo, Free toiletries, Shower cap, Shower

General

Smoke Alarm, Trash cans, Air conditioning, Carpeted, Key access, Safe, Key card access, Interconnecting room(s) available

Media & Technology

Telephone, Flat-screen TV, TV, Cable channels

Living Area

Desk, Sitting area

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Feather pillow, Socket near the bed, Drying rack for clothing, Clothes rack

Pool and Spa

Rooftop pool, Pool with a view

Exclusive services

Free gym access
Privilege Twin Room
Room Type: Twin
Room Size: 32 m2
2 Twin bed(s) Bed
Privilege Twin Room

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Body soap, Bathtub or shower, Towels, Bathrobe, Private bathroom, Toilet, Slippers, Toilet paper, Toothbrush, Shampoo, Free toiletries, Shower cap, Shower

General

Smoke Alarm, Trash cans, Air conditioning, Carpeted, Key access, Safe, Key card access

Media & Technology

Telephone, Flat-screen TV, TV, Cable channels

Living Area

Desk, Sofa, Sitting area

Services

Wake-up service

Kitchen

Coffee machine, Electric kettle

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Feather pillow, Socket near the bed, Drying rack for clothing, Clothes rack

Pool and Spa

Rooftop pool, Pool with a view

Exclusive services

Free gym access
Superior Queen Room with Pool View
Room Type: Double
Room Size: 26 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Minibar, Tea/Coffee maker

Bathroom

Body soap, Bathtub or shower, Towels, Private bathroom, Toilet, Slippers, Toilet paper, Toothbrush, Shampoo, Free toiletries, Shower cap, Shower

General

Smoke Alarm, Trash cans, Air conditioning, Carpeted, Key access, Safe, Key card access

Media & Technology

Telephone, Flat-screen TV, TV, Cable channels

Living Area

Desk, Sitting area

View

Garden view, Pool view, View

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Feather pillow, Socket near the bed, Drying rack for clothing, Clothes rack

Pool and Spa

Rooftop pool, Pool with a view

Exclusive services

Free gym access

FAQ's

Is this Mercure Serpong Alam Sutera pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Serpong Alam Sutera?

Check-in time for Mercure Serpong Alam Sutera starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Serpong Alam Sutera have a swimming pool?

Yes, this Mercure Serpong Alam Sutera has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Serpong Alam Sutera?

Best-rates for the Mercure Serpong Alam Sutera starts from $62 per night with includes Air Conditioner, Pool, Transportation/Shuttle, Security/Safety, Bar, Guest Services, Internet, Designated Smoking Area, View, Balcony/Terrace, Business Services, Wellness Facilities, Spa, TV, Oceanfront, Accessibility, Sports/Activities, Entertainment, Parking, Wheelchair Accessible, Ocean View, Restaurant, Breakfast, Barbecue/Outdoor Cooking, Child Friendly, Laundry with all other facilities. Hotala.co.nz matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Mercure Serpong Alam Sutera a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Serpong Alam Sutera wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Serpong Alam Sutera is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Serpong Alam Sutera?

Based on the information reported by the owner or manager, the Mercure Serpong Alam Sutera indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Serpong Alam Sutera?

Based on the information reported by the owner or manager, details for the cancellation policy for the Mercure Serpong Alam Sutera are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $62
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